This privacy policy explains how Bedfordshire Garden Rooms ("we", "our", "us") collects, uses and protects your personal information when you visit our website or contact us about a garden room project. We follow UK GDPR and the Data Protection Act 2018.
Who we are
Bedfordshire Garden Rooms is a design-and-build company specialising in bespoke insulated garden rooms across Bedfordshire. Our registered address of correspondence is Bedford, Bedfordshire, United Kingdom. For any privacy question you can email us at info@bedfordshiregardenrooms.co.uk.
What information we collect
When you contact us through the site, we typically collect:
- Your name
- Your email address
- Your phone number (optional)
- Your postcode and any details you share about your project
- Any messages or supporting information you send us
We also collect standard technical information such as your IP address, browser type and pages visited via analytics tools.
Why we collect it
- To respond to your enquiry — arrange a consultation, answer questions and issue a quote.
- To deliver the service — organise design work, foundations, installation and after-care if you become a customer.
- To improve the website — understand what pages people find useful and where we could explain things better.
Legal basis
We rely on legitimate interests to respond to enquiries and communicate about your project, and contract once you become a customer. Where we send marketing communications, we rely on your consent and you can withdraw it at any time.
How long we keep your data
We keep enquiry data for up to 24 months from the last contact. If you become a customer, we keep project records for the duration required for warranty, tax and legal purposes (typically at least 7 years). Analytics data is anonymised or aggregated.
Sharing your data
We do not sell your data. We share it only with:
- Sub-contractors involved in your specific project (foundations, electrics, groundworks) where necessary.
- Finance providers if you request finance quotes.
- IT and communication providers (email, form processing, hosting) under GDPR-compliant contracts.
- HMRC or other authorities where required by law.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate personal data.
- Ask us to erase your data ("right to be forgotten").
- Restrict or object to processing.
- Data portability where applicable.
- Withdraw consent for marketing at any time.
Email info@bedfordshiregardenrooms.co.uk to exercise any of these rights. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use a small number of essential cookies for the site to function, and analytics cookies to understand aggregate visitor patterns. You can control cookies through your browser settings.
Security
We take reasonable technical and organisational measures to protect your data — encrypted transmission, restricted access and vetted service providers. No system is completely secure, but we treat your data as we'd want our own treated.
Changes to this policy
We may update this policy from time to time. Any material changes will be posted on this page with a revised "last updated" date.
Contact
Questions about this policy or your data? Email info@bedfordshiregardenrooms.co.uk and we'll respond promptly.